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13.1 Introduction

As part of the onboarding process, every ultimate beneficial owner (UBO) or company director must submit proof of identity and proof of residential address.

This verification step is required by our acquiring partners to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

These documents confirm that the individuals behind the business are legitimate and that their personal details match the information submitted during onboarding.

Submitting clear, valid, and recent documents ensures your application is processed quickly, while missing or incorrect files can lead to unnecessary delays or rejection.

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13.2 Document requirements

Your proof of identity and address must clearly show your full name and residential address.
Only official or financial documents are accepte, no personal memberships, store receipts, or informal letters.

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Example

Example of proof of identity and address

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Accepted documents

The following document types are approved for proof of identity and address:
Screenshots or photos are not accepted under any circumstances.
Bank statement (personal account only, not business)
  • Must show: your full name and residential address
  • Should be issued by your bank within the last 3 months
  • uploaded as a PDF file for best visibility
Utility bill (personal, not business)
  • For example: electricity, water, or internet bill
  • Must include your name and address
  • Must be recent (within 3 months) and fully readable
  • Preferably uploaded as a PDF file for best visibility
Official government document
  • Such as a tax letter, residence permit, or municipality registration letter
  • Must include your name, address, and issue date
Always ensure that all text is fully visible, not cropped, and clearly readable.
Documents older than 3 months cannot be accepted.

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Documents that will be rejected

The following documents cannot be accepted as valid proof:
  • Receipts or invoices from stores or purchases
  • Membership bills (e.g., football clubs, gyms, or associations)
  • Business-related invoices (proof must come from your personal account)
  • Documents without an address or full name
  • Documents older than 3 months
  • Screenshots or images that are unclear or cut off
All documents must be official, clearly display both name and address, and be readable in full.

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13.3 Final notes

Providing the correct proof of identity and address helps complete your onboarding quickly and prevents unnecessary back-and-forth during verification.Make sure that:
  • The document is official and recent (issued within the last 3 months)
  • Your name and address are fully visible
  • The file is uploaded in PDF format or as a clear, uncropped image
Once submitted, our compliance team will review your document and confirm acceptance within the onboarding flow.A clear, valid proof of identity not only speeds up approval but also builds long-term trust and compliance with our acquirer partners.