14.1 Introduction
As part of the onboarding process, every merchant must provide valid proof of the registered business address. This requirement ensures compliance with Know Your Business (KYB) and Anti-Money Laundering (AML) regulations, and confirms that the company operates from a legitimate, verifiable location.Submitting a clear, recent, and complete document showing the company’s legal name and registered business address allows our acquiring partners to verify your business quickly.Missing, unclear, or outdated documents may lead to delays or rejection during the review process.
14.2 Document requirements
Your proof of business address must clearly show your company’s full legal name and registered business address.
Only official or financial documents are accepted; no informal letters, order receipts, or membership invoices.
Only official or financial documents are accepted; no informal letters, order receipts, or membership invoices.
Example
Accepted Documents
The following documents are approved as valid Proof of Business Address:
Screenshots or photos are not accepted under any circumstances.
Business bank statement
- Must display the company’s registered name and full business address
- Must be issued within the last 3 months
- uploaded as a PDF file for full clarity
Utility bill issued to the company
- For example: electricity, water, or internet invoice under the company name
- Must show both company name and address
- Must be recent (within 3 months) and fully readable
- Preferably uploaded as a PDF file for full clarity
Official government or tax document
- For example: VAT registration letter, Chamber of Commerce confirmation, or municipality letter
- Must clearly include company name, address, and issue date
All documents must be recent, clear, and complete documents older than 3 months or missing the company name/address will not be accepted.
Documents That Will Be Rejected
The following documents cannot be accepted as proof of business address:
- Personal (non-business) documents
- Supplier invoices or purchase receipts
- Store or delivery receipts
- Membership or subscription bills
- Documents missing the company name or address
- Documents older than 3 months
- Unclear, cropped, or low-quality images
Always verify that the uploaded file is official, legible, and corresponds to your business entity.
14.3 Final notes
Providing the correct Proof of Business Address ensures that your merchant onboarding is completed quickly and without additional verification steps.Before uploading, make sure that:
- The document is official and issued within the last 3 months
- Your company name and business address are both clearly visible
- The file is uploaded as a PDF or clear, full-page image
Once submitted, our compliance team will automatically review the document during the onboarding process.
A valid Proof of Business Address not only speeds up approval but also ensures full KYB compliance with our acquiring partners.